机关文明礼仪手册

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机关文明礼仪手册
目录
第一章 政务公务活动礼仪..........................................................................................3
一、办公礼仪.........................................................................................................3
（一）维护形象..............................................................................................3
（二）待人接物..............................................................................................4
（三）注意规范..............................................................................................5
二、会议礼仪.........................................................................................................6
（一）组织者..................................................................................................6
（二）主持人..................................................................................................7
（三）发言者..................................................................................................7
（四）与会者..................................................................................................8
三、电话礼仪.........................................................................................................8
（一）拨打电话..............................................................................................8
（二）接听电话..............................................................................................9
（三）代接电话............................................................................................10
（四）使用手机............................................................................................11
四、信访礼仪.......................................................................................................12
（一）受理来信（电）................................................................................12
（二）受理来访............................................................................................12
五、参观礼仪.......................................................................................................13
（一）项目的选择........................................................................................13
（二）参观的准备........................................................................................13
六、迎送礼仪.......................................................................................................15
（一）确定迎送规格....................................................................................15
（二）把握抵离时间....................................................................................15
（三）准备休息场所....................................................................................15
（四）办理相关手续....................................................................................16
（五）迎送现场工作....................................................................................16
（六）做好介绍宣传....................................................................................16
七、宴请礼仪.......................................................................................................17
（一）确定时间地点....................................................................................17
（二）确定对象范围....................................................................................17
（三）确定宴请菜单....................................................................................17
（四）提前发出邀请....................................................................................17
（五）做好席位安排....................................................................................18
（六）做好迎宾准备....................................................................................19
（七）就餐细节............................................................................................19
（八）西餐礼仪............................................................................................20
第二章 个人仪表风度礼仪........................................................................................23
一、仪容礼仪.......................................................................................................23
（一）头发修饰............................................................................................23

（二）面部清洁............................................................................................23
（三）手部美化............................................................................................24
（四）正确化妆............................................................................................24
二、着装礼仪.......................................................................................................25
（一）男装礼仪............................................................................................25
（三）适应场合............................................................................................30
（四）配饰艺术............................................................................................32
三、举止礼仪.......................................................................................................33
（一）表情....................................................................................................33
（二）站姿....................................................................................................33
（三）坐姿....................................................................................................34
（四）蹲姿....................................................................................................35
（五）行姿....................................................................................................36

第三章 日常交际礼仪................................................................................................40
一、握手礼仪.......................................................................................................40
（一）握手的时机与场合............................................................................40
（二）握手的先后顺序................................................................................41
（三）握手的方式........................................................................................42
二、介绍礼仪.......................................................................................................43
（一）自我介绍............................................................................................43
（二）他人介绍............................................................................................44
（三）集体介绍............................................................................................45
三、致意礼仪.......................................................................................................45
（一）致意方式............................................................................................45
（二）致意规则............................................................................................47
四、名片礼仪.......................................................................................................47
（一）名片的内容........................................................................................47
（二）名片的放置........................................................................................47
（三）名片的递送........................................................................................48
（四）名片的接收........................................................................................48
五、交谈礼仪.......................................................................................................49
（一）交谈的态度........................................................................................49
（二）交谈的语言........................................................................................50
（三）交谈的技巧........................................................................................50
（四）交谈的忌讳........................................................................................51
第四章 公共场所礼仪................................................................................................51
一、行进礼仪.......................................................................................................52
（一）道路上行进........................................................................................52
（二）上下楼梯............................................................................................52
二、乘电梯礼仪...................................................................................................53
（一）注意安全............................................................................................53
（二）注意秩序............................................................................................53
（三）主动服务............................................................................................53
三、乘交通工具礼仪...........................................................................................54
（一）乘坐轿车............................................................................................54
（二）乘坐公交车........................................................................................54
（三）乘坐火车............................................................................................55
（四）乘坐飞机............................................................................................55
四、宾馆饭店礼仪...............................................................................................56
五、歌厅礼仪.......................................................................................................57
六、舞会礼仪.......................................................................................................57
七、影剧院礼仪...................................................................................................59
八、就诊礼仪.......................................................................................................60
九、游园礼仪.......................................................................................................61
十、吸烟礼仪.......................................................................................................61

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摘要：

机关文明礼仪手册目录第一章政务公务活动礼仪..........................................................................................3一、办公礼仪.........................................................................................................3（一）维护形象........................................................................

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